Delivery Policy
At 99Edge, we are committed to delivering high-quality services in a timely and efficient manner. Our delivery policy outlines the standard procedures and timelines for each of our service offerings. Please review our policy to understand how we ensure that your needs are met.
General Delivery Guidelines
- Communication
- Upon receipt of your order, we will confirm the details and provide an estimated delivery timeline.
- Regular updates will be provided throughout the service delivery process.
- For any inquiries or updates, please contact our support team at info@the99edge.com or +234 812 202 0868.
- Timelines
- Delivery times vary depending on the complexity and scope of the service requested.
- Any changes to the agreed timeline will be communicated promptly.
Specific Services
- Tech & Product Services
- Initial consultation and project scoping will be conducted within 3 business days of order confirmation.
- A detailed project timeline will be provided, with milestones and expected delivery dates.
- Regular progress reports will be shared, and final delivery will be as per the agreed project plan.
- Digital Marketing Services
- Social Media Management: Monthly content calendars will be delivered within the first week of each month.
- Content Writing: Articles, blogs, and other content will be delivered within 5-7 business days of request.
- DM Management: Daily or weekly summaries of interactions will be provided based on the service agreement.
- Graphics Design: Initial concepts will be delivered within 5 business days, with revisions delivered within 3 business days of feedback.
3. Recruitment Services
- Initial candidate shortlist will be delivered within 15-20 business days of job description finalization.
- Ongoing updates will be provided until the position is filled.
4. HR Services
- HR consulting and advisory services will be delivered as per the agreed schedule.
- Documentation and policy drafts will be delivered within 10 business days of the initial consultation.
5. Accounting Services
- Monthly financial reports will be delivered within the first 10 business days of the following month.
- Tax preparation and filing services will be completed in accordance with statutory deadlines.
Revisions and Feedback
- We encourage clients to provide feedback to ensure the delivered services meet their expectations.
- Revisions will be handled promptly and in accordance with the scope of the initial agreement.
- Major revisions or changes to the project scope may affect the delivery timeline and will be discussed with the client.
Delays and Exceptions
- In the event of unforeseen circumstances causing a delay, clients will be notified immediately.
- Extensions or adjustments to the delivery timeline will be made with client consent.
Contact Us
If you have any questions about our delivery policy or need further assistance, please contact our support team at info@the99edge.com or +234 812 202 0868.
We appreciate your trust in 99Edge and are dedicated to delivering exceptional service.
Sincerely,
99Edge