Fulfilment Policy
At 99Edge, we are dedicated to delivering high-quality services promptly and efficiently. Our fulfillment policy outlines the procedures and timelines for each of our service offerings to ensure clarity and satisfaction. Please review our policy to understand how we manage and deliver our services.
General Fulfillment Guidelines
- Order Confirmation
- Upon receiving your order, we will send a confirmation email detailing the services requested, estimated delivery timelines, and any additional information required.
- Communication
- We will maintain regular communication throughout the fulfillment process, providing updates on progress and addressing any queries or concerns.
3. Quality Assurance
- All services undergo a thorough quality check to ensure they meet our high standards and your specific requirements.
Specific Services
- Tech & Product Services
- Initial Consultation: Scheduled within 3 business days of order confirmation.
- Project Plan: Delivered within 5 business days post-consultation.
- Development and Delivery: As per the agreed project timeline, with regular progress updates.
- Review and Finalization: Conducted within 5 business days of project completion.
- Digital Marketing Services
- Social Media Management: Monthly content calendars delivered within the first week of each month.
- Content Writing: Articles and blogs delivered within 5-7 business days of request.
- DM Management: Daily or weekly reports based on the service agreement.
- Graphics Design: Initial concepts delivered within 5 business days, with revisions completed within 3 business days of receiving feedback.
- Recruitment Services
- Candidate Shortlist: Delivered within 10-15 business days of finalizing the job description.
- Interviews and Selection: Ongoing until the position is filled, with regular updates provided.
- HR Services
- Consultation and Advisory: Scheduled as per the service agreement.
- Documentation and Policy Drafts: Delivered within 10 business days post-consultation.
- Implementation Support: Provided as needed based on the agreed timeline.
- Accounting Services
- Monthly Reports: Delivered within the first 10 business days of the following month.
- Tax Preparation and Filing: Completed in accordance with statutory deadlines.
- Consultations: Scheduled as per the service agreement.
Revisions and Feedback
- Feedback Mechanism: Clients are encouraged to provide feedback to ensure the services meet their expectations.
- Revisions: Handled promptly within the scope of the initial agreement. Major changes may affect the delivery timeline and will be discussed with the client.
Delays and Exceptions
- Unforeseen Delays: In the event of unforeseen circumstances causing a delay, clients will be notified immediately, and new timelines will be proposed.
- Client-Requested Delays: Any delays requested by the client will be accommodated and reflected in the revised timeline.
Contact Us
If you have any questions about our fulfillment policy or need further assistance, please contact our support team at info@the99edge.com or +234 812 202 0868.
We are committed to providing exceptional service and ensuring your satisfaction.
Sincerely,
99Edge