Return Policy

At 99Edge, we strive to provide services that meet and exceed your expectations. However, if you are not fully satisfied with the services received, our return policy ensures a fair process for resolving any issues. Please read our return policy carefully:

General Policy

1. Eligibility for Returns
   • • Return requests must be made within 30 days of service delivery.
     • Returns are only applicable to specific service categories and under certain conditions as outlined below.
2. Non-Returnable Services

• Services that have been fully delivered and accepted by the client.
• Custom services tailored to specific client requirements that have been completed.

Specific Services

1. Tech & Product Services
   • • Returns will be considered for projects that are incomplete or if the deliverables do not meet the agreed specifications.
     • Return requests must be accompanied by a detailed explanation of the issues.
2. Digital Marketing Services
   • • Social Media Management: If the service does not meet the agreed performance metrics, a return or revision will be considered.
     • Content Writing: Returns will be accepted if the content does not meet the agreed brief or quality standards.
     • DM Management: Returns are not applicable once the service period has commenced.
     • Graphics Design: Returns will be considered if the design does not meet the agreed brief, with the possibility of revisions.
3. Recruitment Services

• • • Returns are not applicable once the recruitment process has begun. However, we offer a free replacement guarantee if the hired candidate leaves within 90 days.

         4. HR Services

• • • Returns will be considered if the services do not meet the agreed scope and quality standards. Issues must be reported within 30 days of service delivery.

         5.  Accounting Services

• Returns will be considered for inaccuracies or errors in the delivered reports or services, provided they are reported within 30 days.

Return Process

1. Request Submission
   • • To request a return, please contact our customer service team at info@the99edge.com with your order details, the reason for the return, and any supporting documentation.
2. Review and Approval
   • • Our team will review your request within 7 business days and notify you of the approval or rejection of your return.
3. Resolution

• • Approved returns may result in a refund, a service credit, or a revision of the delivered work, depending on the nature of the issue and the service category.

Contact Us

If you have any questions about our return policy or need assistance with a return request, please contact us at info@the99edge.com or +234 812 202 0868.

We are committed to your satisfaction and will do our best to resolve any issues promptly and fairly.

Sincerely,

99Edge